“Dear CleverDot,
This note is to thank you for your excellent product and services that you provide. This I mean both generally and specifically.
Generally: because you have an excellent product. What you provide for the fee that you charge is TopShelf. I can not afford premium service for my site which is more or less a hobby. When I went looking around for some of the more affordable packages on the internet, most of them lacked in some of the critical areas; i.e. MySQL, CGI, PHP, Control Panel, adequate space and/or sufficient bandwidth. Your product offers all of these. Not to mention the package I use, which is the $29.99 Special Package.
Specifically: early this morning my webpage was hacked into. Whoever did it took down the entire site. I was floored. They not only took down my entire site, they changed my password so that I was not even able to find out the full extent of the damage. Nor was I able to attempt the reconstruction of my site. I felt somewhat helpless. The only thing I could think of doing was send off an email to support and ask for help against hope. The technician on the other end asked for a couple of pieces of info that only I would have. About twenty minutes later, my site was back up. Not only back up, but apparently unharmed. Not only did this person fix the result, they had a pretty good idea of how this happened. It turns out that one of the programs I run from the site had a known exploit. So I was directed to an article that addresses this issue by your support team. How can you ask for more than that?
If I was paying hundreds of dollars a year for hosting, I might expect this. I don’t. I have the least expensive plan that you offer and I got the service I would expect from the most premium.
Even though my site is mostly for my amusement, I have put hundreds of hours into making it what I want. If I had to start from a blank sheet… I’m not certain when or if I would ever have.
One Million Thanks”
Webmaster